Certified Insurance Service Representative (CISR) Program
The Certified Insurance Service Representative (CISR) Program empowers outstanding individuals to provide exceptional account management and customer service.
Today’s organizations live and die by their customer service—so be great at what you do! If you are thinking about expanding your skills, only one program should be on your radar—CISR. CISR courses are known for preparing front-line professionals to analyze risks, policies, forms, and claims data and communicate that understanding clearly to their clients, carriers, and colleagues.
The CISR Program, The National Alliance and IA&B
IA&B brings you educational programs like the CISR Program developed by The National Alliance for Insurance Education and Research.
Who Should Attend CISR Courses?
CISR courses are designed for individuals working in a customer service capacity.
Earn a Prestigious CISR Designation
To earn a CISR Designation, successfully complete five of the nine courses and pass all five multiple-choice exams within three calendar years. You can take the courses in any order. Once you have completed all five exams, you will earn the your designation. Note: Insurance professionals are welcome to take CISR courses without the intent to earn a designation. The exam is required only if earning the designation.
Earn a CISR Elite Designation
If you go on to take and pass all nine courses, you will earn the CISR Elite designation. After earning the CISR or the CISR Elite Designation, you are eligible to attend special programs designed exclusively for CISR designees.
CISR Course Options
Commercial Casualty I
Commercial Casualty II
Elements of Risk Management
Life & Health Essentials
Personal Auto Exposures
Personal Lines Miscellaneous
Personal Residential Property
In-Person – $205 per course / includes Course Materials and CE Fees
Webinar – $161 per course / includes Course Materials and CE Fees
Typical Schedule (times could slightly vary)
7:30 AM – 7:55 AM: Arrival / Log into Webinar
8:00 AM – Noon: Morning Session with Breaks
12:00 – 12:45 PM: Lunch Break
12:45 PM – 3:45 PM: Afternoon Session with Breaks
3:45 PM – 4:15 PM: Exam* Review and Q&A Session (for individuals earning the designation)