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Terms and Conditions

Cancellations, Substitutions & General Terms

  • Cancellations or transfers received more than 10 days before the start of a course are fully refundable or transferable. This policy applies to our public/classroom courses, conference and conventions. Within 10 days of the course, registration changes are subject to a 25 percent penalty (additional fees may apply for licensing-study courses).  Please refer to additional cancellation information below for specific programs/events.
  • No shows will result in forfeiture of the entire registration fee. 
  • Substitutions for courses are honored at any time.
  • Dates, locations and registration fees are subject to change. Participants are promptly notified of changes.
  • Registration fees are deductible as ordinary business expenses, but may not be deducted as charitable contributions.
  • Room blocks are set up with our host facilities for multiple day events.  For specific information regarding the room rates and registration deadlines, use the "Search for Upcoming CIC Institutes" link.


  • In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any request for accommodation of that disability. Your request should be submitted in writing to us as far in advance as possible. Mail to us at 5050 Ritter Road, Mechanicsburg, PA 17055-0763 or email to

CE Requirements and E&O Loss Control Credit

  • Full attendance is required to earn state continuing education credit and Loss Control Credit.  Continuing education credit approval is subject to re-evaluation by the state insurance departments and can change at any time.
  • Refer to the approved E&O Loss Control Credit Approvals for Delaware, Maryland and Pennsylvania for specific approved courses.

Computer Mediated Distance Learning (CMDL) - Online Courses

Courses included are New Employee Orientation, Delivering Quality Service, Personal Lines Basics and Commercial Lines Basics.

  • Cancellations prior to the completion of the orientation week are 50% refundable.
  • Cancellations after orientation week are non-refundable.
  • Course books are non-returnable.

Designation Programs

  • When registering for a program to meet your annual update for your CIC, CISR or CPIA designation, verify that the course is approved as an update option. Full attendance is required.

Event Conduct

IA&B holds the highest standards in event programming.  It is our policy to maintain those standards through a policy on event conduct.  Attendees shall:

  • Turn off all electronic devices or set them to "vibrate" mode;
  • Not read newspapers or other unrelated materials during class;
  • Not carry on conversations with fellow participants during any presentation; and
  • Not otherwise conduct themselves in a disruptive manner.

Any person found to be violating this policy may be dismissed from the event and barred from future events.  No refunds.

Licensing Self-study

  • Licensing self-study packages are non-refundable.
  • Licensing study course (classroom) registrants are eligible for our passing guarantee, if registered at least four weeks prior to the course. If you register in this time frame and do not pass the exam, we will waive the course registration fee for a future IA&B licensing study course, valid for one year. Updated course material fees may apply.
  • The Pennsylvania state licensing examination is reviewed and updated annually each year by the Pennsylvania Insurance Department. Course materials are updated each year to reflect these changes. Course transfers or upgrades from self-study to classroom study may incur update course material fees, due to the changes in the state examination.

Monthly Meetings & NLC

  • Registrations for the National Legislative Conference are non-refundable. Substitutions are honored at any time.
  • Registrations for the DAIAB Membership Meetings are fully refundable if canceled at least 10 days prior.  Within 10 days, registration is non-refundable.

No Solicitation Policy

IA&B has a no-solicitation policy covering all of our events.  In order to provide a distraction-free environment for our attendees, or any exhibitors, sponsors and employees, we do not allow solicitation at our events by attendees or unauthorized parties without the express written permission of IA&B.  This policy includes, but is not limited to, the following activities:

  • Unauthorized membership recruitment activities
  • Unauthorized employment recruiting
  • Unauthorized promotion of non-IA&B events
  • Unauthorized exhibits
  • Unauthorized on-site distribution of printed or electronic materials, including literature, signs, flyers, invitations, tickets, forms, etc. (except business cards)

Egregious and/or multiple violations of this policy may result in dismissal from the event, without refund, or disqualification from future events at the discretion of IA&B.

Any attendee of an IA&B event who feels that they are being solicited in any of the ways explained above should report such conduct immediately to an IA&B staff person, the event assistant, or the instructor.


  • On-Demand programs are accessible for 30 calendar days from the date of registration. On-Demand programs are non-transferable and non-refundable.


  • When a course or event reaches maximum capacity, a wait list is available for participants who want to attend. No payment is required to be placed on a wait list; however, full payment is due at the time of registration should seats become available. Open seats are filled by individuals in the order that they requested wait list status.


  • Should the weather prior to or during an IA&B program be questionable, contact our Member Service Center for updated information about the status of the class. Should classes be postponed due to inclement weather, notification will be made by email to the email address provided at registration. You can contact us toll-free at 800-998-9644 or locally at 717-795-9100. During office hours (8:30 a.m.-4:30 p.m.), select option 0; outside of office hours, dial extension 500 for an updated voice message.



Registration form

Required only if paying by check.

Download the Form

Upcoming Programs

WT Hold: Personal Lines 
        Oct. 24~ Altoona, PA
Additional Insureds   
        Oct. 24 ~ 1 - 4 p.m. Webinar
CISR Risk Management 
        Oct. 24 ~ York, PA
Construction Defects   
        Oct. 25 ~ 1 - 4 p.m. Webinar
Flood Insurance
        Oct. 25 ~ Monroeville, PA
E&O Risk Mgmt.
        Oct. 25 ~ Mechanicsburg, PA
HO/Auto Marketplace   
        Oct. 26 ~ 1 - 4 p.m. Webinar
CISR Comm. Property 
        Oct. 26 ~ Waldorf, MD
CISR Personal Auto 
        Oct. 26 ~ Trevose, PA
Full Schedule

Partner of the Month
Brethren Mutual Insurance Company
For me, IA&B is an excellent resource for timely and relevant training.
April Ressler, CIC, CRM
April Ressler, CIC, CRM


Teeter Group

See training options thru 2017.

Training & Education