Terms and Conditions
Cancellations, Substitutions & General Terms
- Cancellations or transfers received more than 10 days before the start of a course are fully refundable or transferable. This policy applies to our public/classroom courses, conference and conventions. Within 10 days of the course, registration changes are subject to a 25 percent penalty (additional fees may apply for licensing-study courses). Please refer to additional cancellation information below for specific programs/events.
- No shows will result in forfeiture of the entire registration fee.
- Substitutions for courses are honored at any time.
- Dates, locations and registration fees are subject to change. Participants are promptly notified of changes.
- Registration fees are deductible as ordinary business expenses, but may not be deducted as charitable contributions.
- Room blocks are set up with our host facilities for multiple day events. For specific information regarding the room rates and registration deadlines, use the "Search for Upcoming CIC Institutes" link.
- Licensing self-study packages are non-refundable.
- Licensing study course (classroom) registrants are eligible for our passing guarantee, if registered at least four weeks prior to the course. If you register in this time frame and do not pass the exam, we will waive the course registration fee for a future IA&B licensing study course, valid for one year. Updated course material fees may apply.
- The Pennsylvania state licensing examination is reviewed and updated annually each year by the Pennsylvania Insurance Department. Course materials are updated each year to reflect these changes. Course transfers or upgrades from self-study to classroom study may incur update course material fees, due to the changes in the state examination.
- On-Demand programs are accessible for 30 calendar days from the date of registration. On-Demand programs are non-transferable and non-refundable.
New Level Partners - Online Introductory Courses
Courses included are General Insurance Concepts, Commercial Lines Basics, Personal Lines Basics, and Commercial/Personal Lines Combo.
- These programs are purchased through our preferred vendor, New Level Partners. Reference their cancellation policy at time of purchase.
Monthly Meetings & NLC
- Registrations for the National Legislative Conference are non-refundable. Substitutions are honored at any time.
- Registrations for the Delaware membership meetings are fully refundable if canceled at least 10 days prior. Within 10 days, registration is non-refundable.
- When a course or event reaches maximum capacity, a wait list is available for participants who want to attend. No payment is required to be placed on a wait list; however, full payment is due at the time of registration should seats become available. Open seats are filled by individuals in the order that they requested wait list status.
CE Requirements and E&O Loss Control Credit
- Full attendance is required to earn state continuing education credit and Loss Control Credit. Continuing education credit approval is subject to re-evaluation by the state insurance departments and can change at any time.
- Refer to the approved E&O Loss Control Credit Approvals for Delaware, Maryland and Pennsylvania for specific approved courses.
- When registering for a program to meet your annual update for your CIC, CISR or CPIA designation, verify that the course is approved as an update option. Full attendance is required.
- Should the weather prior to or during an IA&B program be questionable, contact our Member Service Center for updated information about the status of the class. Should classes be postponed due to inclement weather, notification will be made by email to the email address provided at registration. You can contact us toll-free at 800-998-9644 or locally at 717-795-9100. During office hours (8:30 a.m.-4:30 p.m.), select option 0; outside of office hours, dial extension 500 for an updated voice message.
- In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any request for accommodation of that disability. Your request should be submitted in writing to us as far in advance as possible. Mail to us at 5050 Ritter Road, Mechanicsburg, PA 17055-0763 or email to info@IABforME.com.
IA&B holds the highest standards in event programming. It is our policy to maintain those standards through a policy on event conduct. Attendees shall:
- Turn off all electronic devices or set them to "vibrate" mode;
- Not read newspapers or other unrelated materials during class;
- Not carry on conversations with fellow participants during any presentation; and
- Not otherwise conduct themselves in a disruptive manner.
Any person found to be violating this policy may be dismissed from the event and barred from future events. No refunds.
No Solicitation Policy
IA&B has a no-solicitation policy covering all of our events. In order to provide a distraction-free environment for our attendees, or any exhibitors, sponsors and employees, we do not allow solicitation at our events by attendees or unauthorized parties without the express written permission of IA&B. This policy includes, but is not limited to, the following activities:
- Unauthorized membership recruitment activities
- Unauthorized employment recruiting
- Unauthorized promotion of non-IA&B events
- Unauthorized exhibits
- Unauthorized on-site distribution of printed or electronic materials, including literature, signs, flyers, invitations, tickets, forms, etc. (except business cards)
Egregious and/or multiple violations of this policy may result in dismissal from the event, without refund, or disqualification from future events at the discretion of IA&B.
Any attendee of an IA&B event who feels that they are being solicited in any of the ways explained above should report such conduct immediately to an IA&B staff person, the event assistant, or the instructor.