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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


Construction Issues   
        Nov. 27 ~ Ft Washington, PA
CISR Personal Auto   
        Nov. 28 ~ Altoona, PA
E&O Challenge/Change   
        Nov. 28 ~ Bethlehem, PA
CISR Comm. Casualty II   
        Nov. 29 ~ Pittsburgh, PA
Construction Issues   
        Dec. 3 ~ Pittsburgh, PA
CIC Personal Lines   
        Dec. 3-6 ~ King of Prussia, PA
Construction Issues   
        Dec. 4 ~ Mechanicsburg, PA
CISR Personal Lines   
        Dec. 4 ~ Pittsburgh, PA
CISR Personal Auto   
        Dec. 5 ~ Ellicott City, MD
Full Schedule