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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


Good & Nasty Stuff    
        July 24 ~ Macungie, PA
CIC Personal Lines   
        July 25-28 ~ Cranberry Twp., PA
Good & Nasty Stuff    
        July 25 ~ Ellicott City, MD
HOLD: Personal Lines   
        July 25 ~ Erie, PA
HOLD: Contracts/Leases   
        July 26 ~Pittsburgh, PA
Good & Nasty Stuff    
        July 26 ~ Newark, DE
CISR Pers. Residential   
        August 1 ~ Allentown, PA
CIC Commercial Casualty   
        Aug. 1-4 ~ King of Prussia, PA
CISR Agency Operations   
        Aug. 2 ~ Mechanicsburg, PAFull Schedule