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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


Additional Insureds 
        August 23 ~ 1-4 p.m. Webinar
Hold: Personal Lines 
        August 23 ~ Wyomissing, PA
Contracts, Add'l. Ins., Etc.  
        August 29 ~ 9a.m-Noon Webinar
Insuring Contractors 
        August 29 ~ Pittsburgh, PA
Insuring Trucks 
        August 29 ~ Ellicott City, MD
Hold: Commercial Lines 
        August 30 ~ Salisbury, MD
        Sept. 6 ~ Cranberry Twp., PA
Money: Retirement Acts. 
        Sept. 7 ~ 1-4 p.m. Webinar
CISR Comm. Property 
        Sept. 7 ~ Coraopolis, PAFull Schedule


Partner of the Month
Donegal Insurance Group
For me, IA&B is a resource on more than coverage, but also on how we operate.
David King
David King

President/CEO

Horst Insurance

Find E&O and other coverage

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