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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


CISR Comm Property   
        May 30 ~ Cranberry Twp., PA
CISR Comm Casualty II   
        May 30 ~ Hagerstown, MD
CISR Comm Casualty I   
        May 31 ~ Altoona, PA
E&O Challenge/Change   
        May 31 ~ Pittsburgh, PA
CIC Life & Health   
        June 4-7 ~ Erie, PA
James K Ruble Seminar   
        June 5-6 ~ Annapolis, MD
CISR Life & Health   
        June 7 ~ Mechanicsburg, PA
CISR Comm Property   
        June 12 ~ Hunt Valley, MD
HOLD-Contracts/Leases   
        June 12 ~ Mechanicsburg, PA
Full Schedule