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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


WT Hold: Personal Lines 
        Oct. 24~ Altoona, PA
Additional Insureds   
        Oct. 24 ~ 1 - 4 p.m. Webinar
CISR Risk Management 
        Oct. 24 ~ York, PA
Construction Defects   
        Oct. 25 ~ 1 - 4 p.m. Webinar
Flood Insurance
        Oct. 25 ~ Monroeville, PA
E&O Risk Mgmt.
        Oct. 25 ~ Mechanicsburg, PA
HO/Auto Marketplace   
        Oct. 26 ~ 1 - 4 p.m. Webinar
CISR Comm. Property 
        Oct. 26 ~ Waldorf, MD
CISR Personal Auto 
        Oct. 26 ~ Trevose, PA
Full Schedule


Partner of the Month
Brethren Mutual Insurance Company
For me, IA&B is an excellent resource for timely and relevant training.
April Ressler, CIC, CRM
April Ressler, CIC, CRM

President

Teeter Group

See training options thru 2017.

Training & Education