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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training



Upcoming Programs

CIC Commercial Multiline 
        March 21-24 ~ Wilmington, DE
CISR Personal Auto   
        March 27 ~ Pittsburgh, PA
        March 28 ~ Allentown, PA
        March 29 ~ York, PA
P&C  Licensing Course 
        April 3-5 ~ Mechanicsburg, PA
        April 4 ~ Pikesville, MD
CISR Personal Lines   
        April 5 ~ Waldorf, MD
James K. Ruble Graduate 
        Apr. 9-10 ~ Cranberry Twp, PA
CISR Comm. Property   
        April 10 ~ Dover, DE
Full Schedule