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Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


P&C Licensing Course 
        Feb. 6-8 ~ Mechanicsburg, PA
CISR Agency Operations 
        Feb. 13 ~ Monroeville, PA
CISR Personal Residential 
        Feb. 14 ~ Mechanicsburg, PA
CIC Personal Lines 
        Feb. 14-17 ~ Harrisburg, PA
CISR Personal Auto  
        Feb. 15 ~ Wyomissing, PA
L&H  Licensing Course 
        Feb. 20-22 ~ Mechanicsburg, PA
CISR Risk Management 
        Feb. 21 ~ Breinigsville, PA
CISR Agency Operations 
        Feb. 22 ~ Collegeville, PA
CISR Life & Health  
        Feb. 23 ~ Lancaster, PA
Full Schedule