Skip Navigation

Customer Service Path

Customer Service Representatives are on the front line of claims and other interactions with insureds. They need to remain up to speed on service skills, agency procedures and policy specifics. The Customer Service Path helps agencies orient CSRs with office protocols, licensing requirements, the basics of various lines of coverage and more.

Career Development Checklist

Core Competency Training


 

 

Upcoming Programs


CISR Elmnts, Risk Mgmt
        June 27 ~ Wilkes-Barre, PA
Cyber Exposure/Solutions
        June 27 ~ 2-5 p.m. Webinar
CISR Personal Residential
        June 28 ~ Lansdale, PA
CISR Comm. Casualty I
        June 28 ~ Mechanicsburg, PA
Tricks to Fix Cvrg Gaps
      in Home, Work & Auto

        June 28 ~ 9-noon Webinar
Insurance in Headlines
        June 29 ~ 1-4 p.m. Webinar
Money: Retirement Acts.
        July 6 ~ 9-noon Webinar
Cyber Llability
        July 7 ~ 9-noon Webinar
CIC Personal Lines
        July 10-13 ~ Erie, PA
Full Schedule


Partner of the Month
The Main Street America Group

 

For me, IA&B is an excellent resource for timely and relevant training.
April Ressler, CIC, CRM
April Ressler, CIC, CRM

President

Teeter Group

See training options thru 2017.

Training & Education