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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Schedule
Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.

Topics

  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.


 

 

Registration form

Required only if paying by check.

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Upcoming Programs


HOLD: Contracts/Leases   
        Dec. 11 ~ Wyomissing, PA
P&C Licensing Course   
        Dec. 11-13 ~ Pittsburgh, PA
CISR Comm. Property   
        Dec. 12 ~ Mechanicsburg, PA
HOLD: Contracts/Leases   
        Dec. 13 ~ Hagerstown, MD
P&C Licensing Course   
        Jan. 29-31 ~ Mechanicsburg, PA
CISR Personal Lines   
        Feb. 5 ~ Newtown Square, PA
CISR Pers. Residential   
        Feb. 6 ~ Mechanicsburg, PA
CISR Agency Operations   
        Feb. 7 ~ Pittsburgh, PA
P&C Licensing Course   
        Feb. 12-14 ~ Breinigsville, PAFull Schedule