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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.


  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.



Registration form

Required only if paying by check.

Download the Form

Upcoming Programs

CIC Commercial Multiline 
        March 21-24 ~ Wilmington, DE
CISR Personal Auto   
        March 27 ~ Pittsburgh, PA
        March 28 ~ Allentown, PA
        March 29 ~ York, PA
P&C  Licensing Course 
        April 3-5 ~ Mechanicsburg, PA
        April 4 ~ Pikesville, MD
CISR Personal Lines   
        April 5 ~ Waldorf, MD
James K. Ruble Graduate 
        Apr. 9-10 ~ Cranberry Twp, PA
CISR Comm. Property   
        April 10 ~ Dover, DE
Full Schedule