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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Schedule
Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.

Topics

  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.


 
  

Upcoming Programs


P&C Licensing Course   
        Feb. 12-14 ~ Breinigsville, PA
L&H Licensing Course   
        Feb. 19-21 ~ Mechanicsburg, PA
CIC Agency Management   
        Feb. 20-22 ~ Harrisburg, PA
HOLD: Auto/Recreation   
        Feb. 26 ~ Frederick, MD
HOLD: Auto/Recreation   
        Feb. 27 ~ York, PA
CIC Comm. Property   
        March 4-6 ~ Erie, PA
CISR Comm. Casualty II   
        March 5 ~ Wyomissing, PA
HOLD: Auto/Recreation   
        March 6 ~ Mechanicsburg, PA
James K. Ruble Seminar   
        March 11-12 ~ Ellicott City, MDFull Schedule