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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Schedule
Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.

Topics

  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.


 

 

Registration form

Required only if paying by check.

Download the Form

Upcoming Programs


Additional Insureds 
        August 23 ~ 1-4 p.m. Webinar
Hold: Personal Lines 
        August 23 ~ Wyomissing, PA
Contracts, Add'l. Ins., Etc.  
        August 29 ~ 9a.m-Noon Webinar
Insuring Contractors 
        August 29 ~ Pittsburgh, PA
Insuring Trucks 
        August 29 ~ Ellicott City, MD
Hold: Commercial Lines 
        August 30 ~ Salisbury, MD
        Sept. 6 ~ Cranberry Twp., PA
Money: Retirement Acts. 
        Sept. 7 ~ 1-4 p.m. Webinar
CISR Comm. Property 
        Sept. 7 ~ Coraopolis, PAFull Schedule


Partner of the Month
Donegal Insurance Group
For me, IA&B offers many tried and true resources for an independent agency.
Brad Allen, CIC, CRM
Brad Allen, CIC, CRM

Principal

Rossbacher Insurance Service

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