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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Schedule
Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.

Topics

  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.


 

 

Registration form

Required only if paying by check.

Download the Form

Upcoming Programs


WT Hold: Personal Lines 
        Oct. 24~ Altoona, PA
Additional Insureds   
        Oct. 24 ~ 1 - 4 p.m. Webinar
CISR Risk Management 
        Oct. 24 ~ York, PA
Construction Defects   
        Oct. 25 ~ 1 - 4 p.m. Webinar
Flood Insurance
        Oct. 25 ~ Monroeville, PA
E&O Risk Mgmt.
        Oct. 25 ~ Mechanicsburg, PA
HO/Auto Marketplace   
        Oct. 26 ~ 1 - 4 p.m. Webinar
CISR Comm. Property 
        Oct. 26 ~ Waldorf, MD
CISR Personal Auto 
        Oct. 26 ~ Trevose, PA
Full Schedule


Partner of the Month
Brethren Mutual Insurance Company
For me, IA&B is an excellent resource for timely and relevant training.
April Ressler, CIC, CRM
April Ressler, CIC, CRM

President

Teeter Group

See training options thru 2017.

Training & Education