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Dynamics of Service

Search & register for upcoming Dynamics of Service & CISR courses.

Who should attend a Dynamics of Service Seminar?

This course is designed for insurance professionals involved in the service process.  This one-day course offers instruction for participants to improve their skills and expand their knowledge in the service arena.

Program Information

Registration Fee
Members & Non-members     $189 ($195 for courses January 1, 2014 and later)

Schedule
Registration:  7:30 a.m.
Seminar:  8:00 a.m. - 5:00 p.m.

Topics

  • Explore the role of service from the sale to customer satisfaction
  • Target the "people" issues that surface daily
  • Learn powerful people skills and have a positive impact
  • Improve listening and communication skills to handle difficult people and unpleasant situations

*This seminar can be used as an update option for CISR designee holders. However, it is not part of the five CISR seminars needed to earn the designation.

Search & register for upcoming Dynamics of Service & CISR courses.


 

 

Registration form

Required only if paying by check.

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Upcoming Programs


CISR Elmnts, Risk Mgmt
        June 27 ~ Wilkes-Barre, PA
Cyber Exposure/Solutions
        June 27 ~ 2-5 p.m. Webinar
CISR Personal Residential
        June 28 ~ Lansdale, PA
CISR Comm. Casualty I
        June 28 ~ Mechanicsburg, PA
Tricks to Fix Cvrg Gaps
      in Home, Work & Auto

        June 28 ~ 9-noon Webinar
Insurance in Headlines
        June 29 ~ 1-4 p.m. Webinar
Money: Retirement Acts.
        July 6 ~ 9-noon Webinar
Cyber Llability
        July 7 ~ 9-noon Webinar
CIC Personal Lines
        July 10-13 ~ Erie, PA
Full Schedule


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