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Clarifying the Adjuster and Contractor Roles

June 20, 2018
12:20 PM

The Department of Insurance (DOI) wants to educate consumers on the role of adjusters in the claim process … and is looking for carriers to help. The DOI released a bulletin last week that encourages carriers to:

  • Develop disclosures and other policyholder-communication materials about adjusters
  • Use company and independent adjusters who are trained to explain how their services compare to a public adjuster's services
  • Verify the license of those acting as public adjusters
  • Communicate with their sales, marketing, and distribution teams about the role of adjusters in the claims process
  • Be aware of potentially fraudulent activities that may arise during a claim

The bulletin goes on to reiterate the rules and regulations for those who do and do not hold a Delaware public adjuster license.

Review the bulletin