Flood Claimants Subject to “Enhanced” Claims Process
Take note of revisions to the National Flood Insurance Program (NFIP) claims process. The changes impact claims with a loss date of June 7, 2018 through Dec. 31, 2018.
FEMA announced the “claims enhancements and claims handling reminders” this month in WYO Bulletin W-18013. With an eye on customer service and the goal of consistency, FEMA instituted:
- Two advance payment opportunities
- Expedited handling of claims with prior losses
- Wind vs. flood loss investigative tips
- Priority handling of substantially damaged properties
The bulletin also shared claim-handling reminders with adjusters.