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Flood Claimants Subject to “Enhanced” Claims Process

June 19, 2018
12:00 AM

Take note of revisions to the National Flood Insurance Program (NFIP) claims process. The changes impact claims with a loss date of June 7, 2018 through Dec. 31, 2018.

FEMA announced the “claims enhancements and claims handling reminders” this month in WYO Bulletin W-18013. With an eye on customer service and the goal of consistency, FEMA instituted:

  1. Two advance payment opportunities
  2. Expedited handling of claims with prior losses
  3. Wind vs. flood loss investigative tips
  4. Priority handling of substantially damaged properties

The bulletin also shared claim-handling reminders with adjusters.

Review WYO Bulletin W-18013