How does your carriers’ technology stack up?
How do your commercial lines carriers’ technology usage and standards compare? The results are available from the Northeast Alliance Carrier Survey, conducted in late 2017 through early 2018.
The project is a collaborative effort among seven state agents’ associations (including our own). In total, producers from participating states completed 435 surveys and rated 136 carriers. Overall, the results show modest satisfaction with carriers’ core technology offerings and opportunities to improve on emerging tools.
HOW TO USE THE RESULTS
Comparison: Is your experience with a carrier unique to you? Analyze your relationship with a carrier by benchmarking your experiences against those of other appointed agents.
Research: What should you know before accepting a new appointment? Review the experiences of already appointed agents to identify fodder for the interview process.
Discussion: How can a carrier best support you? Rely on the results when discussing goals, obstacles and opportunities with your marketing rep.
As a reminder, this survey was the second in a series, following a personal lines technology survey conducted in the summer of 2017.