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DOI flexes muscles at auto insurers

January 31, 2018
12:35 PM

The Delaware Department of Insurance (DOI) is cracking down on auto insurers’ unfair claim settlement practices. According to Auto Bulletin No. 1 (reissued), the DOI continually receives complaints about the following:

  • Unfair settlement offers for totaled vehicles
  • Basing a settlement offer on a valuation calculated using national rather than local market data
  • Prematurely closing claims

The bulletin reiterates the insurance commissioner’s ability to “call a hearing” about any unfair or deceptive act or practice.

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