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Designation Conferment Ceremony

Applauding Success!

Newly minted designees, Maryland's Outstanding CSR of the Year award winner and a family from our charity of choice - Make-a-Wish - were recognized at our our annual conferment celebration held at the Lancaster Eden Resort on August 9.  IA&B board members, education consultants, faculty and staff were also on hand for the event which kicked off with a welcome reception followed by dinner and the conferment ceremony.  

New Designees

Our newest class of CIC, CISR and CISR Elite designees enjoyed the evening and were recognized for their accomplishments.  Board member Dave King, with Horst Insurance emceed the evening and IA&B education consultant, Jerry Milton shared words of wisdom with the group having taught many in the room and helped them on their way to earning their designation.

Outstanding CSR of the Year

In addition to congratulating the new designees, we recognized the 2017 Maryland Outstanding Customer Service Representative of the Year, Laura Kellner, of the Henry M. Murray Agency in Annapolis, MD.  Sponsored by the National Alliance, the award is presented to an individual who has distinguished themselves through excellent customer service and contributions to the industry and profession.

Pennsylvania's award recipient, Benjamin Moyer, with Franconia Insurance & Financial Services in Telford, PA was unable to attend the evening.

Make-a-Wish Family

As has become tradition, the Conferment Celebration also presented an opportunity to recognize the important work our charity of choice, Make-a-Wish, makes in communities across the region. This year, Donya, the mother of a Make-a-Wish recipient, gave moving remarks about the organization's impact on her family and thanked independent agents for their continued support.

Photo Gallery

Here are a few photos from the evening but be sure to check out the full slide show from the celebration.  

 Class of 2017 - CIC, CISR Elite, CISR conferees

 Make-a-Wish Mom, Donya

 MD Outstanding Customer Service Representative Award Winner, Laura Kellner

See our complete list of 2017 Conferees



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