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Staff Directory

Our staff is here to help in any way we can! Please use the following information to contact us:

Address: 5050 Ritter Road, Mechanicsburg, PA 17055
Phone: 717-795-9100 or 800-998-9644
Fax: 717-795-8347

I would like some help with...


For questions about:

  • Registrations
  • Transfers
  • Cancellations
  • Confirmations
  • Receipts
Sumer Fickes
Operations Manager
Patty Erskine
Processing Manager
Melissa Telesha
Operations Assistant


For questions about:

  • Course selection
  • Program content
  • Continuing Education
Jess McWilliams
PT&E Director
Alane Fagan
Events Manager
Blair Aylward
Events Manager


For questions about:

  • E&O
  • Agents' Umbrella
  • Data Breach
  • EPLI
  • Other


For questions about:

  • RLI Personal Umbrella/ In-Home Business
  • Workers' Compensation
  • Other market access programs

For questions about:

  • Benefits
  • Joining
  • Dues Renewal
Kevin Hord
Agency Manager
Cheryl Shiffer
Professional Lines Account Manager
David Wertz
Insurance Placement Specialist
Susan Zvorsky
Member Service Manager




For questions about:

  • Legal compliance
  • Industry issues


For questions about:

  • Personal
  • Commercial
  • Other coverage

For questions about:

  • Agency agreements
  • Terminations
  • Market needs


For all other inquiries

Claire Pantaloni
Senior Director of Advocacy
Don Bankus
Legal Affairs Manager
Lauren Brinjac
Government Affairs Director
Karen Robison
Public Relations Director




Jed Spahr
Accounting Director
Tracy Banks
Administrative Manager
Rena Hamilton
Accounting Manager



Brenda Klinedinst
IT Manager



Frederick E. “Rick” Russell II
President & CEO
Jason Ernest, Esq.
Deputy CEO & Legal Counsel
Keith Foster, CPA
Tim Wonder
Sr. Director for Governance,
Volunteer Relations & Special Projects