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Staff Directory

Our staff is here to help in any way we can! Please use the following information to contact us:

Address: 5050 Ritter Road, Mechanicsburg, PA 17055
Phone: 717-795-9100 or 800-998-9644
Fax: 717-795-8347
 
 

I would like some help with...

 

For questions about:

  • Registrations
  • Transfers
  • Cancellations
  • Confirmations
  • Receipts
Sumer Fickes
Operations Manager
Patty Erskine
Processing Manager
Melissa Telesha
Operations Assistant

 

For questions about:

  • Course selection
  • Program content
  • Continuing Education
 
Jess McWilliams
PT&E Director
 
Alane Fagan
Events Manager
Blair Aylward
Events Manager

 

For questions about:

  • E&O
  • Agents' Umbrella
  • Data Breach
  • EPLI
  • Other

MARKET ACCESS

For questions about:

  • RLI Personal Umbrella/ In-Home Business
  • Workers' Compensation
  • Other market access programs
MEMBERSHIP

For questions about:

  • Benefits
  • Joining
  • Dues Renewal
 
 
 
 
 
Kevin Hord
Agency Manager
 
 
 
 
 
Cheryl Shiffer
Professional Lines Account Manager
Michael Thompson
Business Development Specialist
Susan Zvorsky
Member Service Manager
Kim Powell
Member Service Assistant

 

 

 

For questions about:

  • Legal compliance
  • Industry issues

COVERAGES

For questions about:

  • Personal
  • Commercial
  • Other coverage
CARRIERS

For questions about:

  • Agency agreements
  • Terminations
  • Market needs

OTHER

For all other inquiries

 
 
 
Claire Pantaloni
Senior Director of Advocacy
 
 
 
Don Bankus
Legal Affairs Manager
 
Lauren Brinjac
Government Affairs Director
 
Karen Robison
Communications Director
 
Brent Heard
Marketing Communications Director
 

 

 

 

Jed Spahr
Accounting Director
Tracy Banks
Administrative Manager
Rena Hamilton
Accounting Manager
 
 

 

 

Brenda Klinedinst
IT Manager

 

 

Frederick E. “Rick” Russell II
President & CEO
Jason Ernest, Esq.
Deputy CEO & Legal Counsel
Keith Foster, CPA
CFO, COO
Tim Wonder
Sr. Director for Governance,
Volunteer Relations & Special Projects

 

 

 

 

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The Main Street America Group

 

For me, IA&B is a resource on more than coverage, but also on how we operate.
David King
David King

President/CEO

Horst Insurance

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